New Articles

  1. Facing Audio Fall Back Error

    If you have a bad network, you can be put into the audio fallback mode, which hides the video and keeps the call going in audio mode. In such circumstances, a warning indicator appears on your tile, indicating audio fallback mode, which can be hover...
  2. Unable to access location?

    If the browser lacks location permission, please follow the below steps to configure the settings to enable location services: Click    location icon on the browser Choose " Always allow " and click Done Refresh the pag...
  3. I got disconnected from the call?

    You will receive the following notification if the appointment is active on another browser, asking if you want to join from the current browser. If you choose to proceed in a new browser/tab, you will be disconnected from the older browser session....
  4. Known Issues (IOS)

    IOS 15 Issues If you hear feeble voice from other participants while on a call, please connect to headphones. If you hear stuttered audio on receiving a phone call during video call on eClinic app, please notify the host.   If you us...
  5. What are the participants roles?

    The following participant roles have been introduced to allow multiple people to participate in the group call. Host: Refers to the clinician assigned to the appointment. The appointment starts when the host starts the appointment and ends for a...
  6. How do I change layout of my call?

    You can choose to change the layouts among active or compact anytime during the call, by clicking   Layout . Click Apply upon selecting preferred layout. ...
  7. Why I am seeing a blank page on the application?

    If you see a blank page on the web page, try to refresh the page. If nothing happens, please close the browser/tab and click on the invitation link and try again.
  8. Where is my health information stored and used for?

    During the video consultation, all  the data captured such as Video and Audio is secured and encrypted and complies with the hospitals Information Governance and IT Security protocols.  The data captured is used for further investigation i...
  9. I have missed my appointment.

    You need to be logged into the patient application a couple of minutes before your appointment so you’re ready to join the appointment when it starts. If you miss your appointment you will be marked as a "Did Not Attend (DNA)" . ...
  10. How can I fix audio echo on the call?

    After joining the call, if you experience any echo, please follow the below steps to fix echo issues: It is advisable to switch to an earphone or headset. Also, you can do the following based on the device you are using.   Windows Config...