If the clinician is unable to hear you while you are on the call, check the following:
- If an external mic is connected, check if it is plugged in properly.
- Make sure that the correct microphone is selected.
- Check microphone permissions.
- Make sure the microphone isn't muted. If you speak while on mute then a notification "You're muted. Unmute to speak" is displayed.
You can check the hardware requirements for the microphone and speaker from the below table.
OS | Speaker & Mic |
| Windows | Any built-in or standalone |
| macOS | Any built-in or standalone |
| Android | Any built-in or standalone |
| Apple iOS | Any built-in or standalone |
