If the clinician is unable to hear you while you are on the call, check the following:
- If an external mic is connected, check if it is plugged in properly.
- Make sure that the correct microphone is selected.
- Check microphone permissions.
- Make sure the microphone isn't muted. If you speak while on mute then a notification "You're muted. Unmute to speak" is displayed.
You can check the hardware requirements for the microphone and speaker from the below table.
Speaker & Mic
|Windows||Any built-in or standalone |
|macOS||Any built-in or standalone |
|Android||Any built-in or standalone |
|Apple iOS||Any built-in or standalone|