Popular Articles

  1. Quick Call Guide

  2. FAQs

  3. Problems Connecting

  4. Camera or Microphone Issues

  5. How do I attend an appointment?

    What to do to prepare for your appointment call. Choose a private space with good connectivity. Make sure your device's mic and camera are working correctly. Choose a less busy background for your call. Use a supported browse...
  6. I can't see or hear myself

    After joining the call, if you are unable to see yourself on the screen or hear, check the following: If an external camera/mic is connected, check if it is plugged in properly. If multiple cameras/mics are available, make sure that the correct c...
  7. Device/ Browser Issues

  8. What are the supported languages?

    Supported Languages Real-Time Translation translates  in  112 global languages. This feature also supports translation of  scripts like Arabic and Hebrew that is written from right to left. This enables Patients to stick back to thei...
  9. What browser should I use?

    Use one of the following browsers to access eClinic: Operating System Browser Windows Google Chrome, Microsoft Edge, Opera, Brave(Beta) and Mozilla Firefox Mac Apple Safari and Google Chrome Android Google Chrome, Microsoft Edge...
  10. Is my device compatible for the video call?

    Before joining the video call, you will be prompted to test your device. Performing this test in advance gives you reassurance that your video consultation will take place seamlessly, by checking your  device,  browser, camera, microphone,...