Popular Articles | Patient Troubleshooting Guide

Quick Call Guide

Last Updated: 07/14/2022
FAQs

Last Updated: 02/07/2022
Problems Connecting

Last Updated: 03/15/2022
Camera or Microphone Issues

Last Updated: 09/16/2022
How do I attend an appointment?

Last Updated: 07/14/2022 in Quick Call Guide

What to do to prepare for your appointment call. Choose a private space with good connectivity. Make sure your device's mic and camera are working correctly. Choose a less busy background for your call. Use a supported browse...
I can't see or hear myself

Last Updated: 07/14/2022 in Camera or Microphone Issues

After joining the call, if you are unable to see yourself on the screen or hear, check the following: If an external camera/mic is connected, check if it is plugged in properly. If multiple cameras/mics are available, make sure that the correct c...
Device/ Browser Issues

Last Updated: 11/17/2022
What are the supported languages?

Last Updated: 01/20/2021 in Translation

Supported Languages Real-Time Translation translates in 112 global languages. This feature also supports translation of scripts like Arabic and Hebrew that is written from right to left. This enables Patients to stick back to thei...
The doctor or nurse can't hear me

Last Updated: 09/16/2022 in Camera or Microphone Issues

If the clinician is unable to hear you while you are on the call, check the following: If an external mic is connected, check if it is plugged in properly. Make sure that the correct microphone is selected. Check microphone permissions. Make su...
What browser should I use?

Last Updated: 03/02/2022 in Device/ Browser Issues

Use one of the following browsers to access eClinic: Operating System Browser Windows Google Chrome, Microsoft Edge, Opera, Brave(Beta) and Mozilla Firefox Mac Apple Safari and Google Chrome Android Google Chrome, Microsoft Edge...