Updated Articles

  1. I can't see or hear myself

    After joining the call, if you are unable to see yourself on the screen or hear, check the following: If an external camera/mic is connected, check if it is plugged in properly. If multiple cameras/mics are available, make sure that the correct c...
  2. Denied camera or microphone permissions?

    If you have denied camera and mic permissions, follow the steps given on your screen to reset the permission. For Android Devices       For Safari and Mozilla browsers     These browsers tend to ask for ca...
  3. Unable to connect

    If you are having problems connecting to a call and there is a firewall blocking the connection, the following message is displayed. You need to try a different network that does not have a firewall preventing the connection. If you continue to ...
  4. Problems Connecting

  5. What browser should I use?

    Use one of the following browsers to access eClinic: Operating System Browser Windows Google Chrome, Microsoft Edge, Opera, Brave(Beta) and Mozilla Firefox Mac Apple Safari and Google Chrome Android Google Chrome, Microsoft Edge...
  6. How do I input my content for translation?

    As soon as you enable Translation Conversation , select your preferred language to be used in translation. You can choose any of these input options: Microphone  System Keyboard/On-screen Virtual Keyboard Patients can translate convers...
  7. Can I use Translation Conversation again if already used within the consultation?

    Yes, translation can be used multiple times within the call. While on a call, you can enable translation any time and can start a conversation. To enable, click on the Translation icon . ...
  8. What is Translated Conversation?

    Translated Conversation allows Clinicians and Patients to communicate between themselves in their preferred language and translate their conversation into as many as 112 global languages , including scripts like Arabic and Hebrew which are written ...
  9. FAQs

  10. I got disconnected from the call?

    You will receive the following notification if the appointment is active on another browser, asking if you want to join from the current browser. If you choose to proceed in a new browser/tab, you will be disconnected from the older browser session....