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Last Updated: 07/14/2022
in Camera or Microphone Issues
After joining the call, if you are unable to see yourself on the screen or hear, check the following: If an external camera/mic is connected, check if it is plugged in properly. If multiple cameras/mics are available, make sure that the correct c...
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Last Updated: 06/01/2022
in Camera or Microphone Issues
If you have denied camera and mic permissions, follow the steps given on your screen to reset the permission. For Android Devices For Safari and Mozilla browsers These browsers tend to ask for ca...
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Last Updated: 03/16/2022
in Problems Connecting
If you are having problems connecting to a call and there is a firewall blocking the connection, the following message is displayed. You need to try a different network that does not have a firewall preventing the connection. If you continue to ...
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Last Updated: 03/15/2022
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Last Updated: 03/02/2022
in Device/ Browser Issues
Use one of the following browsers to access eClinic: Operating System Browser Windows Google Chrome, Microsoft Edge, Opera, Brave(Beta) and Mozilla Firefox Mac Apple Safari and Google Chrome Android Google Chrome, Microsoft Edge...
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Last Updated: 02/07/2022
in Translation
As soon as you enable Translation Conversation
, select your preferred language to be used in translation. You can choose any of these input options: Microphone System Keyboard/On-screen Virtual Keyboard Patients can translate convers...
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Last Updated: 02/07/2022
in Translation
Yes, translation can be used multiple times within the call. While on a call, you can enable translation any time and can start a conversation. To enable, click on the Translation icon
. ...
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Last Updated: 02/07/2022
in Translation
Translated Conversation allows Clinicians and Patients to communicate between themselves in their preferred language and translate their conversation into as many as 112 global languages , including scripts like Arabic and Hebrew which are written ...
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Last Updated: 02/07/2022
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Last Updated: 02/07/2022
in FAQs
You will receive the following notification if the appointment is active on another browser, asking if you want to join from the current browser. If you choose to proceed in a new browser/tab, you will be disconnected from the older browser session....