Should your video consultation be recorded, the recording, any snapshots, annotations or notes, will be stored and used in line with your hospitals patient healthcare record policy. If you have any questions, please contact the hospital directly.
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- My appointment was cancelled
- My appointment was auto-closed
- Still facing an issue?
- My appointment was marked DNA
- Appointment link expired
- I received an appointment invite link
- What happens to my video recording?
- Is eClinic secure and private?
- Do I get a prescription after the appointment?
- Why am I in a waiting room?
- Can I close/minimize my browser while at waiting room?
- Screen showing me Waiting room active
- Timer not working on my waiting room
- Can I take a regular incoming call while the video call is happening?
- My video stopped while accessing chat?
- My video stopped while Clinician ends screenshare?
- Can I still join the appointment if I am late?
- I have missed my appointment.
- Where is my health information stored and used for?
- Known Issues (IOS)
- I got disconnected from the call?
- Unable to access location?
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- What is Translated Conversation?
- Best Practices for Translation
- What are the supported languages?
- How do I input my content for translation?
- My local language is not listed?
- Can I access Translation Conversation with other features on call?
- Can I use Translation Conversation again if already used within the consultation?
- I have selected wrong language; how do I change my language?
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