Check the following issues if you are unable to hear the clinician:
You can check the hardware requirements for micro phone and speaker from the below table.
OS | Speaker & Mic |
Windows | Any built-in or standalone |
macOS | Any built-in or standalone |
Android | Any built-in or standalone |
Apple iOS | Any built-in or standalone |
If the clinician is unable to hear you while you are on the call, check the following:
You can check the hardware requirements for the microphone and speaker from the below table.
OS | Speaker & Mic |
Windows | Any built-in or standalone |
macOS | Any built-in or standalone |
Android | Any built-in or standalone |
Apple iOS | Any built-in or standalone |
After joining the call, if you are unable to see yourself on the screen or hear, check the following:
You can check the hardware requirements for camera from the below table.
OS | Webcam |
Windows | Any built-in or standalone, 720p camera recommended |
macOS | Any built-in or standalone, 720p camera recommended |
Android | Front, back or USB camera |
Apple iOS | Front or back device camera |
If you still face the issue following error message would show up on the screen. You can click close and proceed to the call without the error being fixed or you can go to call settings to choose another hardware.
If you are unable to see the host while on the call, do the following:
You can check the hardware requirements for the camera from the below table.
OS | Webcam |
Windows | Any built-in or standalone, 720p camera recommended |
macOS | Any built-in or standalone, 720p camera recommended |
Android | Front, back or USB camera |
Apple iOS | Front or back device camera |
If you have denied camera and mic permissions, follow the steps given on your screen to reset the permission.
For Android Devices
For Safari and Mozilla browsers
These browsers tend to ask for camera/mic permission every time you refresh the browser. Make sure you always "allow" the permission.
If you are unable to see yourself on the screen or hear, refer to I can't see or hear myself.
After joining the call, if you experience any echo, please follow the below steps to fix echo issues:
Windows Configuration:
Mac Configuration:
If you have a bad network, you can be put into the audio fallback mode, which hides the video and keeps the call going in audio mode. In such circumstances, a warning indicator appears on your tile, indicating audio fallback mode, which can be hovered over to reveal further information about the error. You may always move to a better network to get the video back, or if you have a decent network, the video will stream back. This alert remains till the network is weak and then fades away when the network improves.
Thank you! Your comment has been submitted for approval.