- Smart phone
- Desktop computer
Make sure that your device (laptop, desktop, smartphone, or tablet) meets the following criteria:
|Windows||7, 8.x, 10 or later|
|macOS||10.11 or later|
|Android||4.1 or later||Devices from Samsung Galaxy, Google, Motorola Moto, and LG Optimus families|
|iOS, iPadOS||11 or later||iPhone 5 and above|
iPad 2 and above
Use one of the following browsers to access eClinic:
|Windows||Google Chrome, Microsoft Edge, Opera, Brave(Beta) and Mozilla Firefox|
|Mac||Apple Safari and Google Chrome|
|Android||Google Chrome, Microsoft Edge, Opera, Brave,(Beta) Samsung Internet and Mozilla Firefox|
|iOS or iPad OS||Apple Safari|
|Linux||Google Chrome, Microsoft Edge, Opera, Brave(Beta) and Mozilla Firefox|
- It is recommended that you use Safari (v12.2+) if on iPad/iPhone and Google Chrome for all other devices.
- It is recommended to use the most recent version of the listed browsers for the best results.
Before joining the video call, you will be prompted to test your device. Performing this test in advance gives you reassurance that your video consultation will take place seamlessly, by checking your device, browser, camera, microphone, speaker for compatibility and checking your network. After performing the test, you can view a summary of the test results.
Performing a device test takes approximately 1-2 mins. During testing you can move to a previous step by clicking the back button or by tapping on the respective icon at the bottom of the screen.
Device test can be done multiple times from the time you receive the invitation link to joining the call. Click on Test Now to retest your device. It is recommended that you perform a test just before the call.
The View Test Result will show the results of the most recent test you have performed.
We strongly recommend that you complete the entire process of device testing to avoid any issues whilst on the call. If you need to stop the test, close the browser and rejoin the link.
If you are facing technical issues on the application, try to refresh the browser. If nothing happens note down the issue/error faced and reach out to admin. Also, you can add feedback after the call ends regarding the same.