Updated Articles

  1. Device/ Browser Issues

  2. Is my device compatible for the video call?

    Before joining the video call, you will be prompted to test your device. Performing this test in advance gives you reassurance that your video consultation will take place seamlessly, by checking your  device,  browser, camera, microphone,...
  3. Camera or Microphone Issues

  4. The doctor or nurse can't hear me

    If the clinician is unable to hear you while you are on the call, check the following: If an external mic is connected, check if it is plugged in properly. Make sure that the correct microphone is selected. Check microphone permissions. Make su...
  5. I can't see the host

    If you are unable to see the host while on the call, do the following: Check your internet connection. Refresh the browser tab. If the internet connection is poor, eClinic might turn off the video streaming and provide only audio output to make ...
  6. How do I attend an appointment?

    What to do to prepare for your appointment call. Choose a private space with good connectivity. Make sure your device's mic and camera are working correctly. Choose a less busy background for your call. Use a supported browse...
  7. Quick Call Guide

  8. Facing Audio Fall Back Error

    If you have a bad network, you can be put into the audio fallback mode, which hides the video and keeps the call going in audio mode. In such circumstances, a warning indicator appears on your tile, indicating audio fallback mode, which can be hover...
  9. I can't see or hear myself

    After joining the call, if you are unable to see yourself on the screen or hear, check the following: If an external camera/mic is connected, check if it is plugged in properly. If multiple cameras/mics are available, make sure that the correct c...
  10. I have selected wrong language; how do I change my language?

    While on an ongoing call with the Clinician, where you have previously enabled translation by choosing a preferred language. At any point throughout the call you can switch over to a language of your preference. Please follow the instructions to cha...