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Last Updated: 02/07/2022
in FAQs Your appointment is auto-closed when your clinician has missed the appointment . For support, reach out to the phone number provided in your appointment letter. ...
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Last Updated: 02/02/2022
in Device/ Browser Issues Device test can be done multiple times from the time you receive the invitation link to joining the call. Click on Test Now to retest your device. It is recommended that you perform a test just before the call. The View Test Result will &n...
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Last Updated: 01/31/2022
in FAQs The waiting room is a temporary waiting area for patients, where you can wait for the Clinician to join the video appointment. Whilst in the waiting room, you can test your device and see approximately how much time there still is before the a...
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Last Updated: 01/31/2022
in FAQs If your appointment link has expired, call the number or send an email to the contact information displayed on your screen. ...
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Last Updated: 01/31/2022
in FAQs If your appointment has been cancelled, a page saying "Appointment Cancelled" will be shown. For support, reach out to the phone number provided in your appointment letter. ...
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Last Updated: 01/31/2022
in Group Call You can choose to change the layouts among active or compact anytime during the call, by clicking Layout . Click Apply upon selecting preferred layout. ...
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Last Updated: 11/11/2021
in FAQs If the browser lacks location permission, please follow the below steps to configure the settings to enable location services: Click location icon on the browser Choose " Always allow " and click Done Refresh the pag...
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Last Updated: 11/03/2021
in Group Call The following participant roles have been introduced to allow multiple people to participate in the group call. Host: Refers to the clinician assigned to the appointment. The appointment starts when the host starts the appointment and ends for a...
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Last Updated: 11/03/2021
in FAQs IOS 15 Issues If you hear feeble voice from other participants while on a call, please connect to headphones. If you hear stuttered audio on receiving a phone call during video call on eClinic app, please notify the host. If you us...
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Last Updated: 02/08/2021
in FAQs During the video consultation, all the data captured such as Video and Audio is secured and encrypted and complies with the hospitals Information Governance and IT Security protocols. The data captured is used for further investigation i...