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Last Updated: 03/02/2022
in Device/ Browser Issues Use one of the following browsers to access eClinic: Operating System Browser Windows Google Chrome, Microsoft Edge, Opera, Brave(Beta) and Mozilla Firefox Mac Apple Safari and Google Chrome Android Google Chrome, Microsoft Edge...
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Last Updated: 04/17/2020
in Device/ Browser Issues Supported devices Smart phone Tablet Laptop Desktop computer Make sure that your device (laptop, desktop, smartphone, or tablet) meets the following criteria: Operating System Version Model Windows 7, 8.x, 10 or later macOS ...
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Last Updated: 11/17/2022
in Device/ Browser Issues Before joining the video call, you will be prompted to test your device. Performing this test in advance gives you reassurance that your video consultation will take place seamlessly, by checking your device, browser, camera, microphone,...
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Last Updated: 02/08/2021
in FAQs Whilst on a video call you can still receive incoming phone calls. However, during your consultation we request you ignore or reject the non-urgent incoming call to your mobile. If the call appears urgent, please inform the clinician before ...
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Last Updated: 03/16/2022
in Problems Connecting If you are having problems connecting to a call and there is a firewall blocking the connection, the following message is displayed. You need to try a different network that does not have a firewall preventing the connection. If you continue to ...
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Last Updated: 09/16/2022
in Camera or Microphone Issues If the clinician is unable to hear you while you are on the call, check the following: If an external mic is connected, check if it is plugged in properly. Make sure that the correct microphone is selected. Check microphone permissions. Make su...
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Last Updated: 12/09/2022
in Camera or Microphone Issues Check the following issues if you are unable to hear the clinician: Check if the device's volume is at an audible level. If an external speaker is connected, check if it is plugged in properly. Check speaker permissions. Make sure that the ...
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Last Updated: 11/03/2021
in FAQs IOS 15 Issues If you hear feeble voice from other participants while on a call, please connect to headphones. If you hear stuttered audio on receiving a phone call during video call on eClinic app, please notify the host. If you us...
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Last Updated: 03/27/2020
in FAQs Patient can join the appointment once he or she receives the appointment invite link through SMS/email. Make sure you join the appointment immediately after receiving the invite as the clinician would be waiting for you to join the video call.
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Last Updated: 11/24/2020
in Translation Yes, you can access Translation Conversation along with other features like annotation, screen-share, auto-read etc. while on a call.