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Created On: 09/09/2020
in Translation Supported Languages Real-Time Translation translates in 112 global languages. This feature also supports translation of scripts like Arabic and Hebrew that is written from right to left. This enables Patients to stick back to thei...
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Created On: 10/05/2020
in FAQs Whilst on a video call you can still receive incoming phone calls. However, during your consultation we request you ignore or reject the non-urgent incoming call to your mobile. If the call appears urgent, please inform the clinician before ...
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Created On: 10/07/2020
in FAQs While on a video call appointment, if the video is stopped while using chat feature you can refresh the page, the video call would automatically resume. This issue is currently observed on IOS 14 version/Apple Hardware.
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Created On: 10/09/2020
in FAQs While on a video call appointment, if the video stops while the clinician ends the screen share. The patient must re-join the session to resume the video call appointment. This issue is currently observed on iOS/Apple hardware.
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Created On: 01/29/2021
in Problems Connecting When call gets dropped in the middle of appointment, you can restart the appointment by following below steps: Click refresh to re-establish the call back. If browser closes – click on the appointment invitation link to join back If your a...
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Created On: 02/01/2021
in FAQs Yes, you can still attend the appointment if you are somewhat late. But It is advisable to inform the hospital/doctor regarding the same.
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Created On: 02/01/2021
in Device/ Browser Issues If you are facing technical issues on the application, try to refresh the browser. If nothing happens note down the issue/error faced and reach out to admin. Also, you can add feedback after the call ends regarding the same.
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After joining the call, if you experience any echo, please follow the below steps to fix echo issues: It is advisable to switch to an earphone or headset. Also, you can do the following based on the device you are using. Windows Config...
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Created On: 02/01/2021
in FAQs You need to be logged into the patient application a couple of minutes before your appointment so you’re ready to join the appointment when it starts. If you miss your appointment you will be marked as a "Did Not Attend (DNA)" . ...
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Created On: 02/01/2021
in FAQs During the video consultation, all the data captured such as Video and Audio is secured and encrypted and complies with the hospitals Information Governance and IT Security protocols. The data captured is used for further investigation i...